You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and
exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier.In case you do not raise a refund claim using Website features within the stipulated time than thiswould make You ineligible for a refund.
Cancellations will only be accepted if the order has not been processed from our end.
Return should be requested within 48 hours of delivery.
You, as a Buyer, understand that the Payment Facility may not be available in full or in part for
certain category of products and/or services and/or Transactions as mentioned in the Policies
and hence You may not be entitled to a refund in respect of the Transactions for those products
and /or services.
Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank in 10-15 working days.
from where Transaction Price was received.
For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of
the Buyer (As per registration details provided by the Buyer)
Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price
received in Indian Rupees after deducting applicable expenses.
For electronics payments, refund shall be made through payment facility using NEFT / RTGS or
any other online banking / electronic funds transfer system approved by Reserve Bank India
Refund shall be conditional and shall be with recourse available to Artacart in case of any
misuse by Buyer.
Refund shall be subject to Buyer complying with Policies.
Artacart’s Replacement/Return Policy
Artacart’s Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified
sellers on the Website. The return policy period (Artacart’s Replacement Guarantee) depends
on the product category and the seller. Return Policy to know the return policy period
applicable for different categories. If at the time of delivery and/or within the applicable return
policy period, if any defect is found, then the buyer of the product/s can ask for
replacement/return of the product/s from the seller subject to the following terms and
conditions. In case of Arts, Antiques and Collectibles are sold on “as is” basis. Buyer has to
accept as it is. Buyers may ask for complete details demand to see the product before buying.
Notify seller of any defects in the product/s at the time of delivery of the product/s and/or
within the applicable return policy period and the same product/s will be replaced in return of
the defective product/s.
Replacement can be for the entire product/s or part/s of the product subject to availability of
the same with the seller.
Following products shall not be eligible for return or replacement:
Damages due to misuse of product;
Any product that is returned without all original packaging and accessories, including the box,
packaging if any, and all other items originally included with the product/s delivered;
Anything that is made on request
If Artacart has any suspicion or knowledge that any of its buyers and sellers are involved in any
activity that is intended to provide claims or information that is false or not genuine, Artacart
may also, while reserving its rights to initiate civil and/or criminal proceedings against such
member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display
Name of such buyers and sellers and/or disqualify that user and any related users from availing
protection through this program. Customers who have been blocked for any suspicious or
fraudulent activity on Artacart will not be allowed to return their products.
Artacart reserves its right to initiate civil and/or criminal proceedings against a user who, files
an invalid and/or false claims or provides false, incomplete, or misleading information. In
addition to the legal proceedings as aforesaid, Artacart may at its sole discretion suspend,
block, restrict, cancel the Display Name [and its related Display Names] of such user and/or
disqualify that user and any related users from availing protection through this program. Any
person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent
Complaint containing false, incomplete, or misleading information may be guilty of a criminal
offence and will be prosecuted to the fullest extent of the law.
Products distributed as gifts from state sponsored or NGO funded distribution programs are not
accepted for exchange under exchange offers.
You shall indemnify and hold harmless Artacart, its owner, licensee, affiliates, subsidiaries,
group companies (as applicable) and their respective officers, directors, agents, and employees,
from any claim or demand, or actions including reasonable attorneys’ fees, made by any third
Policy and other Policies, or Your violation of any law, rules or regulations or the rights
(including infringement of intellectual property rights) of a third party.
of India. The place of jurisdiction shall be exclusively in Thane.
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is presented solely for the purpose of
sale in India. Artacart make no representation that materials in the Website are appropriate or
available for use in other locations/Countries other than India. Those who choose to access this
site from other locations/Countries other than India do so on their own initiative and Artacart is
not responsible for supply of products/refund for the products ordered from other
locations/Countries other than India, compliance with local laws, if and to the extent local laws
Limitation of Liability
IN NO EVENT SHALL ARTACART BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR
USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Please contact us for any questions or comments (including all inquiries unrelated to copyright
infringement) regarding this Website.
Delivery of a product will be done in 5-7 days.
In accordance with Information Technology Act 2000 and rules made there under, the name
and contact details of the Grievance Officer are provided below:
Mr. Dinesh Shah
A-307, New Anand Sagar, Panchpakhadi, Thane (W), Maharashtra, India
Phone: 9321135235, email@example.com
Time: Mon – Sat (9:00 – 18:00)
The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified
sellers on the Website. If at the time of delivery and/or within specified days from the date of
delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for
replacement of the product/s from the seller.
If Artacart has suspicion or knowledge, that any of its buyers and sellers are involved in any
activity that is intended to provide claims or information that is false, misleading or not
genuine, then Artacart may while reserving its rights to initiate civil and/or criminal proceedings
against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of
such buyer and seller and /or disqualify that User and any related Users from availing
protection through this program.
Artacart reserves its right to initiate civil and/or criminal proceedings against a User who, files
invalid and/or false claims or provides false, incomplete, or misleading information. In addition
to the legal proceedings as aforesaid, Artacart may at its sole discretion suspend, block, restrict,
cancel the Display Name [and its related Display Names] of such User and/or disqualify that
User and any related Users from availing protection through this program. Any person who,
knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing
false, incomplete, or misleading information may be guilty of a criminal offence and will be
prosecuted to the fullest extent of the law.
For more details related to Replacement Policy, refer to help/cancellation-returns
Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to
the Seller on the Artacart website. Following situations may arise:
Item was defective
Item was damaged during the Shipping
Products was / were missing
Wrong item was sent by the Seller.
In case of Arts, Antiques and Collectibles are sold on “as is” basis. Buyer has to accept as it is.
Buyers may ask for complete details demand to see the product before buying.
Return could also result in refund of money in most of the cases.
Points to be noted:
Seller can always accept the return irrespective of the policy.
If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection
We encourage the Buyer to review the listing before making the purchase decision. In case
Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
Buyer needs to raise the return request within the return period applicable to the respective
product. Once Buyer has raised a return request by contacting Us on Our Toll Free Number,
Seller while closing the return ticket can select one of the following:
Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the
shipment from the buyer before replacing it)
Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the
shipment from the buyer before refunding)
Refund without shipment collection – Seller has agreed to refund the buyer without expecting
the original shipment back)
Replace without shipment collection – Seller has agreed to replace the order without expecting
the original shipment back)
On certain select days as specified by Artacart (such as Artacart Day’) separate policies may be
In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return
the product and then the refund shall be credited to the Buyers account.
In case the Seller doesn’t close the ticket in 3 days from the date of intimation to the Seller
about the refund request, the refund request shall be settled in favor of the Buyer.
Further for returns being made by Buyer to the Seller of the product, the following parameters
needs to be ensured by the Buyer:
Clothing and Footwear Should be “New & Unworn” (other than for trial)
Jewelry Should be “New” and returned with original packaging
Furniture Should be “New” and returned with original packaging
Art Pieces of all types Should be as is
Antiques & Collectibles Should be as is
If the product being returned is not in accordance with the above parameters, then Buyer shall
not be entitled to any refund of money from the Seller.
Shipping cost for returning the product shall be borne and incurred by the Seller.
Definition: Replacement is the action or process of replacing something in place of another. A
Buyer can request for replacement whenever he is not happy with the item, reason being
damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
Points to be noted:
Seller can always accept the return irrespective of the policy.
If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection
Buyer needs to raise the replacement request within the return period applicable to the
respective product. Once Buyer has raised a replacement request by contacting Us on the
Number provided on the Website. Once the replacement request has been raised, the following
steps shall be followed:
Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
Shipping was damaged
Item was defective
Item Dead on Arrival
Item(s) were missing
Wrong item sent
An intimation shall be provided to Seller seeking either “approval” or “rejection” of the
In case the Seller accepts the replacement request, Buyer shall be required to return the
product to the Seller and only after return of the product, Seller shall be obliged to provide the
replacement product to the Buyer.
Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to
In case the Seller doesn’t have the product at all, Seller can provide the refund to the Buyer and
Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters
shall be required to be complied with in cases of replacement.
If the Seller doesn’t respond to the Buyer’s replacement request, within three (3) days from the
date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer
and Seller shall be liable to refund amount paid to the Seller.
All shipping and other replacement charges shall be borne and incurred by the Seller.
Buyer Protection Program
In case of a dispute where the Seller is unable to provide a refund or a replacement, Artacart
will actively work towards reaching a resolution.
The Buyer Protection Program covers Buyers who are unable to successfully resolve their
dispute with the Seller or are not satisfied the resolution provided by the Seller.
The Buyer can write to firstname.lastname@example.org if the issue with the Seller is not resolved.
Artacart’s Customer Support team will look into the case to check for possible fraud and if the
Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying
these facts, a dispute can be registered.
In due course of resolution, Artacart’s Customer Support Team will facilitate a conference call
including the Seller and the Buyer.
When a dispute has been raised, Artacart may provide both the parties access to each other’s
Display Names, contact details including email addresses and other details pertaining to the
dispute. Buyers and Sellers are subject to final consent from Artacart for settling the dispute.[/vc_wp_text]