[vc_wp_text]Refund Cancellation & Shipping Policy

 

You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and

exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier.In case you do not raise a refund claim using Website features within the stipulated time than thiswould make You ineligible for a refund.

Cancellations will only be accepted if the order has not been processed from our end.

 

Return should be requested within 48 hours of delivery.

You, as a Buyer, understand that the Payment Facility may not be available in full or in part for

certain category of products and/or services and/or Transactions as mentioned in the Policies

and hence You may not be entitled to a refund in respect of the Transactions for those products

and /or services.

Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank in 10-15 working days.

from where Transaction Price was received.

For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of

the Buyer (As per registration details provided by the Buyer)

Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price

received in Indian Rupees after deducting applicable expenses.

For electronics payments, refund shall be made through payment facility using NEFT / RTGS or

any other online banking / electronic funds transfer system approved by Reserve Bank India

(RBI).

Refund shall be conditional and shall be with recourse available to Artacart in case of any

misuse by Buyer.

Refund shall be subject to Buyer complying with Policies.

Artacart’s Replacement/Return Policy

Artacart’s Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified

sellers on the Website. The return policy period (Artacart’s Replacement Guarantee) depends

on the product category and the seller. Return Policy to know the return policy period

applicable for different categories. If at the time of delivery and/or within the applicable return

policy period, if any defect is found, then the buyer of the product/s can ask for

replacement/return of the product/s from the seller subject to the following terms and

conditions. In case of Arts, Antiques and Collectibles are sold on “as is” basis. Buyer has to

accept as it is. Buyers may ask for complete details demand to see the product before buying.

Notify seller of any defects in the product/s at the time of delivery of the product/s and/or

within the applicable return policy period and the same product/s will be replaced in return of

the defective product/s.

Replacement can be for the entire product/s or part/s of the product subject to availability of

the same with the seller.

Following products shall not be eligible for return or replacement:

Damages due to misuse of product;

Incidental damage;

Products tampered

Any product that is returned without all original packaging and accessories, including the box,

packaging if any, and all other items originally included with the product/s delivered;

Anything that is made on request

If Artacart has any suspicion or knowledge that any of its buyers and sellers are involved in any

activity that is intended to provide claims or information that is false or not genuine, Artacart

may also, while reserving its rights to initiate civil and/or criminal proceedings against such

member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display

Name of such buyers and sellers and/or disqualify that user and any related users from availing

protection through this program. Customers who have been blocked for any suspicious or

fraudulent activity on Artacart will not be allowed to return their products.

Artacart reserves its right to initiate civil and/or criminal proceedings against a user who, files

an invalid and/or false claims or provides false, incomplete, or misleading information. In

addition to the legal proceedings as aforesaid, Artacart may at its sole discretion suspend,

block, restrict, cancel the Display Name [and its related Display Names] of such user and/or

disqualify that user and any related users from availing protection through this program. Any

person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent

Complaint containing false, incomplete, or misleading information may be guilty of a criminal

offence and will be prosecuted to the fullest extent of the law.

Exchange Offers:

Products distributed as gifts from state sponsored or NGO funded distribution programs are not

accepted for exchange under exchange offers.

Indemnity

You shall indemnify and hold harmless Artacart, its owner, licensee, affiliates, subsidiaries,

group companies (as applicable) and their respective officers, directors, agents, and employees,

from any claim or demand, or actions including reasonable attorneys’ fees, made by any third

party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy

Policy and other Policies, or Your violation of any law, rules or regulations or the rights

(including infringement of intellectual property rights) of a third party.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws

of India. The place of jurisdiction shall be exclusively in Thane.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of

sale in India. Artacart make no representation that materials in the Website are appropriate or

available for use in other locations/Countries other than India. Those who choose to access this

site from other locations/Countries other than India do so on their own initiative and Artacart is

not responsible for supply of products/refund for the products ordered from other

locations/Countries other than India, compliance with local laws, if and to the extent local laws

are applicable.

Limitation of Liability

IN NO EVENT SHALL ARTACART BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR

CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF

USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright

infringement) regarding this Website.

 

Delivery of a product will be done in 5-7 days.

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name

and contact details of the Grievance Officer are provided below:

Mr. Dinesh Shah

Artacart

A-307, New Anand Sagar, Panchpakhadi, Thane (W), Maharashtra, India

Phone: 9321135235, admin@artacart.com

Time: Mon – Sat (9:00 – 18:00)

Replacement Guarantee*

The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified

sellers on the Website. If at the time of delivery and/or within specified days from the date of

delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for

replacement of the product/s from the seller.

If Artacart has suspicion or knowledge, that any of its buyers and sellers are involved in any

activity that is intended to provide claims or information that is false, misleading or not

genuine, then Artacart may while reserving its rights to initiate civil and/or criminal proceedings

against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of

such buyer and seller and /or disqualify that User and any related Users from availing

protection through this program.

Artacart reserves its right to initiate civil and/or criminal proceedings against a User who, files

invalid and/or false claims or provides false, incomplete, or misleading information. In addition

to the legal proceedings as aforesaid, Artacart may at its sole discretion suspend, block, restrict,

cancel the Display Name [and its related Display Names] of such User and/or disqualify that

User and any related Users from availing protection through this program. Any person who,

knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing

false, incomplete, or misleading information may be guilty of a criminal offence and will be

prosecuted to the fullest extent of the law.

For more details related to Replacement Policy, refer to help/cancellation-returns

Returns Policy

Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to

the Seller on the Artacart website. Following situations may arise:

Item was defective

Item was damaged during the Shipping

Products was / were missing

Wrong item was sent by the Seller.

In case of Arts, Antiques and Collectibles are sold on “as is” basis. Buyer has to accept as it is.

Buyers may ask for complete details demand to see the product before buying.

Return could also result in refund of money in most of the cases.

Points to be noted:

Seller can always accept the return irrespective of the policy.

If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection

Program*.

We encourage the Buyer to review the listing before making the purchase decision. In case

Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

Buyer needs to raise the return request within the return period applicable to the respective

product. Once Buyer has raised a return request by contacting Us on Our Toll Free Number,

Seller while closing the return ticket can select one of the following:

Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the

shipment from the buyer before replacing it)

Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the

shipment from the buyer before refunding)

Refund without shipment collection – Seller has agreed to refund the buyer without expecting

the original shipment back)

Replace without shipment collection – Seller has agreed to replace the order without expecting

the original shipment back)

On certain select days as specified by Artacart (such as Artacart Day’) separate policies may be

applicable.

In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return

the product and then the refund shall be credited to the Buyers account.

In case the Seller doesn’t close the ticket in 3 days from the date of intimation to the Seller

about the refund request, the refund request shall be settled in favor of the Buyer.

Further for returns being made by Buyer to the Seller of the product, the following parameters

needs to be ensured by the Buyer:

Category Condition

Clothing and Footwear Should be “New & Unworn” (other than for trial)

Jewelry Should be “New” and returned with original packaging

Furniture Should be “New” and returned with original packaging

Art Pieces of all types Should be as is

Antiques & Collectibles Should be as is

If the product being returned is not in accordance with the above parameters, then Buyer shall

not be entitled to any refund of money from the Seller.

Shipping cost for returning the product shall be borne and incurred by the Seller.

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A

Buyer can request for replacement whenever he is not happy with the item, reason being

damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

Seller can always accept the return irrespective of the policy.

If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection

Program*.

Buyer needs to raise the replacement request within the return period applicable to the

respective product. Once Buyer has raised a replacement request by contacting Us on the

Number provided on the Website. Once the replacement request has been raised, the following

steps shall be followed:

Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:

Shipping was damaged

Item was defective

Item Dead on Arrival

Item(s) were missing

Wrong item sent

An intimation shall be provided to Seller seeking either “approval” or “rejection” of the

replacement request.

In case the Seller accepts the replacement request, Buyer shall be required to return the

product to the Seller and only after return of the product, Seller shall be obliged to provide the

replacement product to the Buyer.

Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to

admin@artacart.com.

In case the Seller doesn’t have the product at all, Seller can provide the refund to the Buyer and

Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters

shall be required to be complied with in cases of replacement.

If the Seller doesn’t respond to the Buyer’s replacement request, within three (3) days from the

date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer

and Seller shall be liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.

Buyer Protection Program

In case of a dispute where the Seller is unable to provide a refund or a replacement, Artacart

will actively work towards reaching a resolution.

The Buyer Protection Program covers Buyers who are unable to successfully resolve their

dispute with the Seller or are not satisfied the resolution provided by the Seller.

The Buyer can write to admin@artacart.com if the issue with the Seller is not resolved.

Artacart’s Customer Support team will look into the case to check for possible fraud and if the

Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying

these facts, a dispute can be registered.

In due course of resolution, Artacart’s Customer Support Team will facilitate a conference call

including the Seller and the Buyer.

When a dispute has been raised, Artacart may provide both the parties access to each other’s

Display Names, contact details including email addresses and other details pertaining to the

dispute. Buyers and Sellers are subject to final consent from Artacart for settling the dispute.[/vc_wp_text]